As a business, you try to provide your customers with the best experience possible, but every now and then there is a customer that you just cannot seem to please. Statistics show that this disgruntled customer is more likely to post a bad review about your business than a customer who had a good experience. This one review can speak volumes about your business, especially when happy customers do not regularly post good reviews reflecting the actual quality about your business. That one isolated incident can deter potential customers from buying your products or using your services in the future.
We feel reviews about your business should reflect the actual quality of your business. This is done through a process called reputation management. Reputation Management involves tailoring your business reviews to reflect positively by removing reviews about isolated incidents, and posting reviews from customers who had good reviews. We can get these reviews from things such as comment cards, testimonials, and other websites where they have already posted positive reviews. We then take these reviews and place around the web.
Reputation Management also includes interacting on social networks like Twitter, Facebook, and Linkedin. Social networking sites are becoming a valuable asset for businesses of all kinds. These websites allow businesses to interact with customers on a more personal level and in an environment that is more comfortable for the customer themselves. The Web Squad can set-up, and maintain profiles across more than 40 social networking websites.